Auto pay issues

[Sledheader1]

I've had a card registered for auto pay and it didn't process. I've removed it and replaced it with a visa debit that is slightly in the overdraft ..it won't process either. I've never encountered this issue before..?

[maple_leaf]

Hello @Sledheader1 , In the event you need more information about Payment Methods/Managing Payment Methods:

https://www.publicmobile.ca/en/on/get-help/articles?category=_articleCategory_payment-support&subcat...

https://www.publicmobile.ca/en/on/get-help/articles/update-or-remove-your-payment-card

If you are still having trouble, you can reach a Customer Service agent through private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

-or-

Preferred method is to submit a Ticket here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html . Type "Ticket" in SIMon (chatbot) and follow prompts to create and submit a ticket. 

Hope this helps.

[Handy1]

@Sledheader1  You may need to wait a full hour and try again incognito or private mode . Or try from the new PM app instead 

you can also go get payment vouchers from 7-11 shell gas station  Canadian tire and load them *611 to resume service and worry about updating credit card info afterwards or ask support to help. You do it 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437