Auto charged unnecessarily

[lingkk2022]

Hi,

My card was debited a charged of 35.76 for period from 24.11.2022 onwards.

I didnt auto recharge. Please check. The number is xxxxxxxxxxxxxxxxxxxxx.

I am requesting for a refund.

And please do not charge me again for future.

[softech]

@lingkk2022   as mentioned, maybe people missed the term.

The current activation portal has that term and you need to check it and agree to complete the activation.

[lingkk2022]

i checked, there are others who faced similar cases like mine

[softech]

@lingkk2022   Please login to My Account and disable the Pre-Authorized payment

Please note that your account will then be suspended on the next renewal for no payment.  90 more days from that day your account will be permanently closed , unless you make a manual payment to resume service within that 90 days

[lingkk2022]

I am a traveller, not familiar with these kind of fineprints.

[softech]

@lingkk2022 

"Technically" it is not hidden, just many people missed

There is also a check box underneath and you checked it yourself before you proceed

https://publicmobile.ca/en/on/portal/activation

[lingkk2022]

may i know if you are a staff of public mobile? if not, can you assist me in contacting customer support person?

[lingkk2022]

thanks for the advise.

[lingkk2022]

that's a hidden fineprints. 

[Jlund]

Please remove your phone number as this is a public forum.

[softech]

@lingkk2022   when you joined. on Page 4 Payment page where you enter the credit card, there is a term there about that

To avoid more lost, please login My Account and disable Pre-Authorized payment

[lingkk2022]

i wasnt told about this!

[softech]

@lingkk2022   $35.76 is $31  + tax

If you have joined recently, Pre-Authorized payment is enabled by default.

You have to login to your My Account to disable Pre-Authorized payment yourself to stop PM from continue charging it.  

Please login My Acocunt, Payment page, Manage Payment Method and toggle the button there

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

You can also use *611 to disable it , but you will need your 4 digits PIN