I've noticed there are a lot of people / customers having issues with payment dates changing all the time, and phone service being cancelled for a day or so till payment is made.
When payment is made manually, it seems that a second payment comes out because autopay didn't get the message that a payment was made manually. Very shody practice here on public mobiles part.
The problem with random payment dates from public is their billing schedule and the false advertising they do to get customers.
A typical plan is x dollars a MONTH for x amount of data. One would expect payment for the plan choosen would come out at the same time each and every month. However, someone at public mobile decided to screw over their customers and change it to a 30 day schedule regardless of what is advertised and what you pay for. ie.PER MONTH!
This is known as a bait and switch practice, which is illegal and I'm thinking this could be challenged in a court of law.
How many of us have had public mobile take the money from our account only to leave you with an unexpected NSF charge from the bank when the funds are just short of the payment public mobile tried to take on their terms. Maybe payment was successful but it left you short for another auto payment coming out of your account like car payment or mortage payment.
Most of us budget our money according to a MONTHLY payment on bills.
Bottom line is that public mobile or Telus, the parent company needs to fix this issue ASAP and stop ruining consumers reputations because of public changing the payment due dates every month.
Yes, I too am fed up with the sneaky tatics used with this service provider and their lame excuses.
I signed up for monthly services not 30 day services!
