Auto Pay

[Cottagegirl]

I’m confused… by subscription and suspend 

I want to suspend for 80 days and not lose my old subscription with loyalty rewards.

I don’t see auto pay to turn off

last year I removed my credit card

my plan renews Jan 19

[Cottagegirl]

Ok and when I return just toggle on subscribe 

[Cottagegirl]

Thanks 611 didn’t work because I’m in the US. I thought I had previously read that I would lose my plan if I unsubscribed 

[hTideGnow]

HI @Cottagegirl 

if you have the 4 digits account pin, you can simply call *611 and then turn off Autopay 

or you can use app or website, go to Payment, Manage Subscription and turn off Autopay there.  It is called "Subscribed" on that page 

[softech]

@Cottagegirl 

you can toggle Autopay off by going to Payment, Manage Subscription, and toggle of Subscribed

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription