Auto Pay - Card number can't be changed

[asripati82]

Hi I would like to change the auto pay credit card number, however your system doesn't accepting this.

I contacted my card issuer and they confirmed that they approved the autopay setup, however still your system is not accepting my new credit card.

Please help me to fix the same, 

Regards

Anil

[geopublic · Accepted solution]

---

@asripati82 wrote:

Thanks, i have tried but still didn't work

---

@asripati82  When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo 

[asripati82]

Thanks, i have tried but still didn't work

[Triguy]

Also try using thel latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.

[Triguy]

Log into your self serve account.

) Login to Selfserve, click Payment tab.
2) Below "One Time Payment" and "Manage Auto Pay" options there is a very small link
"Manage my card - Update or remove my Credit or Visa debit card"
3) two options are available: "Replace this credit card" and "Remove this credit card"

Use "Replace this credit card" to update the CC info

[Alex888]

@asripati82 Try again using the Chrome browser in incognito mode.

[ipkonfig]

Please get in touch with the moderators. They can help you unblock the new credit card.

Also, please ensure that you are putting in the credit card details as it is present in the credit card file. 

[ZfromVanC]

It might be happening if your new card has an expiry date of 2025.

Try contacting a Moderator to help solve the issue:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Depending on how busy they are it can sometimes take up to 2 days to hear back from them, so be patient.