I am having trouble transfering my number from Telus. My old number is currently still active and eligible for transfer. However within Self Serve>Change Number, I keep receiving an error stating, "You must be authorized to transfer this phone number".
The issue has been resolved, it was as @imcphers and @daredogg said. The authorization box had to be marked off prior to searching for phone number elegibility.
Telus porting was successful, thank you for all your help.
Please send a private message to the moderators with all your porting information so they can complete this for you. They will be online at 9am EST and should be able to help you out today with this issue.
What @imcphers mentioned is correct, but maybe you need to start over. When you get to that form, click the "I am authorized..." box first before you do anything else. There's some sort of glitch in the form that I'm hoping PM will fix soon @David_J
Thank you for the correction. Since the form shows up before the "I am authorized to transfer this phone number", I assumed you had to fill out the form first.
