Assistance Needed with Number Porting

[Satnam7]

Hello everyone,

My name is xxxxxxxxxxxxxxxxx, and my mobile number is xxxxxxxxxxxxxxxxxx. My wife's name is xxxxxxxxxxxxxxxxx, and her mobile number is xxxxxxxxxxxxxxxxxxxx. We recently transferred from Fido to Public Mobile two days ago.

While we have activated our numbers, we are still unable to receive calls or SMS. I contacted Fido to manually port our numbers, as we couldn't receive SMS due to lack of service on our devices. However, Fido has bypassed the SMS option.

I kindly request that Public Mobile resend the mobile transfer request to Fido for both my number (xxxxxxxxxxxxxxxxxxxxx) and my wife's number (xxxxxxxxxxxxxxx). Your assistance would be greatly appreciated. My Email ID is: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Thank you!

[kevin17hearth]

Can You please send me the porting number? I cannot access data or call any numbers and can only receive calls but can’t see their numbers. It’s all unknown numbers. I can’t send out text messages or receive then either. Please help. eSIM.

[James161722]

I need help. I ended up porting in my number from a different carrier. But they were the ones that were supposed to do it on their behalf. It displays my number on the portfolio in the number of changes. It displays the number that was ported in, but I cannot receive text messages. So i'm wondering what's happening

[Zhenhui]

Could you send me the porting support team number? Thanks

[BKNS27]

@Satnam7 

Remember to keep your Fido account active so it can be ported over.

Part of the porting process, a SMS text from Fido is required to complete the porting to prevent any illegal SIM swapping.

[hTideGnow · Accepted solution]

hi @Satnam7 

sound like the number not ported yet.  But check with PM porting support team and confirm.   I will send you the number to PM Porting support team  Please check your community inbox