Application not available in Yukon

[Fab38]

I just order and pay a new sim and when I try to load the public mobile app it says it not available in my region ( Yukon). How will I do to activate my SIM card? Thank you very much 

[1992_mechST]

don't worry that is so normal, you can fix that issue by downloading the Public Mobile app apk version, I know an app store called Null48, null48 is so trusted store I can recommend to you, already have 4 years of using it, here a direct link to Public Mobile app https://null48.net/public-mobile-app-apk-android-free-download/ you can save time.

[Fab38]

Thank you very much for your help, they replied very quickly to my message and helped me do the activation. And I was able to set my phone correctly and download the app. Everything works great. Thanks again 

[Fab38]

I will try that with the android of my wife tonight

[softech · Accepted solution]

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@Fab38 wrote:

Exactly, so I’m trapped and I payed $133

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@Fab38  no worry, you won't be trapped.  It can be solved.

you can either sideload the app as I mentioned above.

or message suport and ask them to help finish the activation.  Please message them here:

                https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[softech]

@Fab38  if you are comfortable with sideloading the app, you can search "Public Mobile app apk" on Google, then pick the link from APKPure and download it , and sideload the app

[Fab38]

Exactly, so I’m trapped and I payed $133

[Fab38]

I also tried with the android of my wife and same problem, app is not available 

[Fab38]

I’m with apple, and the support have no answer that help me..

[softech]

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@Fab38 wrote:

What do you mean with PM? I tried and they can’t activate my sim with the chat

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@Fab38   did they mean they cannot help you to activate and you have to activate yourself?

You can activate online but at one step, they will ask you to go back to the app. So, best to open ticket with support and get that sorted out

To start activation on the browser, go to https://www.publicmobile.ca/en/yt/plans and pick a plan and follow the step.  But again, after payment, it will ask you to use the app to finish up the activation

[Fab38]

What do you mean with PM? I tried and they can’t activate my sim with the chat

[softech]

@Fab38   the app store is setup as Canada?

You can definteily register PM with a Yukon number/account.  It is just a matter of the app download.  Are you on Android?  If so, I wonder if you want to sideload the app

If you cannot sideload app (like you are using iPhone) you might have to check with support on that

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Fab38]

My phone is registered in Canada Yukon. 
how do I do to activate my sim with the browser?

[Fab38]

Thanks for your help

[softech]

@Fab38 the region check is based on your App store country settings.  Do you have it registered as US 9rnothet country?

Instead of using the app,, you can also activate/subscribe using the borwser, try there 

[BKNS27]

@Fab38 

It looks like you have Telus and Bell coverage in the Yukon so you should be OK with PM.

You can activate the SIM online.