App login

[Brilhad]

When I try to log into the app it tells me my password is wrong. If I go to the website it works no problem..

[Brilhad]

No, I didn't use a VPN. Last time I tried messing around with it I changed the password and it still didn't work so I last ditch effort tried the web browser and that always works. I'll try again that then contact support. Thank you!

[hTideGnow]

hi @Brilhad you didn't use any VPN , did you? 

use the browser to change the password, then wait a day to try login in app. 

if same, ask PM agent to help,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Brilhad]

I had this issue on my old phone and recently switched phones, this was my first attempt at using the app on this phone and it's doing the same thing.

[hTideGnow]

hi @Brilhad 

please try uninstall and reboot phone and reinstall the app