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App Log's into a different user (previously used)though web validation is for another user

dlednak
Good Citizen / Bon Citoyen

I logged into the app with user A and then log out. Then tried to login with B - it prompted me the credentials in the web and redirects me to the app but now with details for user A. Looks like some caching issue.

3 REPLIES 3

softech
Oracle
Oracle

@dlednak  for app, usually delete app cache or delete app data from App Info would be sufficient, but you might also need to delete browser cache on the default browser on your phone.

For me, best option is always to use Incognito mode on browser to avoid confusion, especially when you are managing mutiple accounts

 

will13am
Oracle
Oracle

@dlednak , caching issues do seem to crop up here and there.  

Handy1
Mayor / Maire

@dlednak  You need to clear the app cache before signing in again or do so on another device or use the website incognito private mode . Also you can uninstall the app and re install it 

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