Any plans of improving the site's UX for mobile?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-09-2024 09:14 AM
I was wondering if the Public Mobile team had any plans in mind for improving the user experience for mobile users, on both the mobile application and the website. The application just uses web views to display pages from the website itself.
Being a recent customer, I've been roaming around the app and the website, and oh my.. it is so buggy.
Anyway, let me know your thoughts on this.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-09-2024 12:49 PM
The app is not just a skin for the website, although I do agree it's very slow to load all the fancy widgets. The Community forum was never designed to function in the app, so yes, with that it's going to link you to your browser.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-09-2024 09:22 AM - edited 03-09-2024 09:23 AM
I know what you mean @qubn
Their site is extremely finicky. With all the money their saving from giving it to Legacy Reward customers by taking away our reward program, perhaps they'll invest in a more user-friendly and capable system for self-serve.
I've found that even so much as changing the magnification levels throws things out of whack.
Try using both the app and the website for any account-related functions as you might find one more user-friendly depending on browser or app.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-09-2024 09:21 AM
Good news is that Public mobile is updating their app. Some of the community members are actually testing the beta version of the app right now. Less graphics on the app and seems less buggy with the beta version. Not sure when the newer version will be released.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-09-2024 09:18 AM
Just an example of what I mean by buggy. Here is the menu for the community on the website :