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Any plans of improving the site's UX for mobile?

qubn
Good Citizen / Bon Citoyen

I was wondering if the Public Mobile team had any plans in mind for improving the user experience for mobile users, on both the mobile application and the website. The application just uses web views to display pages from the website itself.

Being a recent customer, I've been roaming around the app and the website, and oh my.. it is so buggy.

Anyway, let me know your thoughts on this.

4 REPLIES 4

DennyCrane
Mayor / Maire

The app is not just a skin for the website, although I do agree it's very slow to load all the fancy widgets. The Community forum was never designed to function in the app, so yes, with that it's going to link you to your browser.

I know what you mean @qubn 

Their site is extremely finicky.  With all the money their saving from giving it to Legacy Reward customers by taking away our reward program, perhaps they'll invest in a more user-friendly and capable system for self-serve.

I've found that even so much as changing the magnification levels throws things out of whack.  

Try using both the app and the website for any account-related functions as you might find one more user-friendly depending on browser or app.

@qubn 

Good news is that Public mobile is updating their app.  Some of the community members are actually testing the beta version of the app right now.  Less graphics on the app and seems less buggy with the beta version.  Not sure when the newer version will be released. 

 

qubn
Good Citizen / Bon Citoyen

Just an example of what I mean by buggy. Here is the menu for the community on the website : 

Screenshot_20240309_091734_Chrome.jpg

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