Another porting stuck

[Sergio88]

Hi,

Yesterday I ported my Bell home phone number to my new PublicMobile cell. 

I fill up the request with the info and received a request completed. My cell is working with my home phone number. Unfortunately my wireline from Bell is still working. So I have two phone with the same number.

How long does it take to complete the transfer ?  

Is it time to send a message to the Moderators?

If Bell needs a few days to complete the transfer then I'll be patient.

[stonechucker]

Ahhh... the dry loop had to be set up, as you transfer your land line.  I don’t miss dealing with Bell.  I can only get their 6 Mbps DSL, and that isn’t very good when you want to have high speed access to the internet.

[Sergio88]

Friday, I called Bell and they tried to convince me to keep my wireline. Saturday the transfer was complete successfully, unfortunately I lost my Bell Tv and internet, another call to Bell to reconnect  my internet. 

[Sergio88]

They didn't send me a email. I was surfing the net and I clicked on my Redflagdeals bookmark and bang I got this webpage. I thought someone hack to my computer but the phone number and ip address belong to Bell. What a stupid way to contact me !

[Sergio88]

Ho man you're right. check what they sent me.

[popping]

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@will13am wrote:

Bell needs the extra time to line up an opportunity to contact the customer and try to convince them to stay.  Many years ago when I converted my landline to cellular, it took 2 days to complete a transfer that really should have taken 2 minutes.  On the second day, a Bhell customer service rep called me to try to convince me not to port.  I told them that the sale pitch was unwelcomed and that they should not impede the port.  Within a minute of that call ending, the port completed.  I am thoroughly convinced they purposely hold back the number transfer. 

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Landline is so expensive comparing to mobile.  With the e911, we are not depending on the address attached to landline for the ambulance to find our house anymore.

[will13am · Accepted solution]

Bell needs the extra time to line up an opportunity to contact the customer and try to convince them to stay.  Many years ago when I converted my landline to cellular, it took 2 days to complete a transfer that really should have taken 2 minutes.  On the second day, a Bhell customer service rep called me to try to convince me not to port.  I told them that the sale pitch was unwelcomed and that they should not impede the port.  Within a minute of that call ending, the port completed.  I am thoroughly convinced they purposely hold back the number transfer. 

[Sergio88]

Ok thanks,

I'll give them seven days.

[ShawnC13]

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@Sergio88 wrote:

Hi,

Yesterday I ported my Bell home phone number to my new PublicMobile cell. 

I fill up the request with the info and received a request completed. My cell is working with my home phone number. Unfortunately my wireline from Bell is still working. So I have two phone with the same number.

How long does it take to complete the transfer ?  

Is it time to send a message to the Moderators?

If Bell needs a few days to complete the transfer then I'll be patient.

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Land lines can take up to 7 days to fully complete the port