Another change for Tiana and Alan K

[Jb456]

Stay Safe!

[mpcdesign]

@Jb456, I totally get what you are saying. But, circumstances like these, it takes a committee of 12-20 people who say 'yah or Nah!' If it was a one-person in charge, they would say 'yah'.

On the flip side, I also agree with @ShawnC13 comments and get what's more important. 

So, I guess am neutral in this one! 

[Anonymous]

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@Jb456 wrote:

@Anonymous  agreed. That line change is another quick fix.

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You'd think. But here we are months later and some customers are confused and affected by it.

[ShawnC13]

@Jb456 , just going on past experience and how long some things take to get changed around here that is all.  When we have people reporting they have created 2 tickets and are waiting to get replies resources need to be elsewhere.  Although they are two different teams we don't even know what the "tech" side of the company is doing not sure if they are working or are from home who knows.

[Anonymous]

One ridiculous line of text on the front page of the self serve should be changed as it's flat out lying and ...crickets.

[Anonymous]

I agree. Autopay and manual payments and voucher payments should be frickin' bulletproof. Along with last chance port confirmation.

[ShawnC13]

Honestly, I would rather have service-related issues dealt with way before cosmetic community issues.  A stable service is what is more required.

Edited to ad:  @Jb456 not sure if it is your browser but publicmobile.ca only gives me the same three options.  The create/account is on the same line when I go to the publicmobile.ca.  As well the Get Help doesn't take you to the help articles