'Amount due' payment option?

[lake]

I've always paid my monthly bill online using the 'Amount Due' option. For the last three payments it keeps saying you have no balance due, and wont allow me to pay with this option. I don't know how to fix this.

[lake]

OK and thankyou.

[lake]

Thanks. Will try your suggestions.

[matbasm · Accepted solution]

@lake, a couple of suggestions that might help whenever something is simply not right in the self serve portal:

- Clear your browser's cache

- Restart your browser in Privacy/Incognito mode

Other than that, all I can suggest is to send a private message to the moderator team and ask them to help you process your payment.  Include your account number & PIN to help speed up the process.

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Interestingly, you are the second person this week-end to report something of this nature.