Agent

[Kristinenewton0]

Phone number 

[JL9]

One of the frills they've cut to be as competitive price and value wise. 

[hTideGnow]

HI @Kristinenewton0   PM Support is fully online

you can share your problem and we will try to help

or to open ticket , just use Chatbot at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Kristinenewton0 

That is your issue? We might able to help.

[BKNS27]

@Kristinenewton0 

PM is an online service so no phone #.
You need to private message or create a ticket through SIMon Chatbot on this Community.

[HALIMACS]

@Kristinenewton0 

Make contact with Public Mobile Customer Support.   Or, ask us, we're pretty helpful with inquiries as a Community of peers.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.