Agent

[Johanna44]

How can I contact a public mobile agent, I need help to solve the fact that they made a double payment on my account

[eddieO]

@Johanna44 to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Keep an eye on your envelope icon top right of your screen for new messages from an agent. They usually respond within an hour or 2

[Johanna44]

it is service is terrible, I can't find the agent

[slusagm]

you sure the "double" payment not just a pending one? for some credit card, it might take 2 or 3 days to have the pending charge dropped off the statement

but if you need PM's help, open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@Johanna44 are you seeing the double payment on your credit card account or through the PM app's payment history? Credit card company will often show pending charges coming up an then when they get posted it will briefly show 2 lines but after a day or so the pending line should be gone. 

If you really are seeing a double charge you can contact a CS agent by clicking on the orange round circle at the bottom right corner of your screen, type: Customer Support Agent