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Address change

a86100
Good Citizen / Bon Citoyen

Trying to change my address and the web form is telling me it is an invalid address. 

It is a valid address, so what is the solution?

9 REPLIES 9

a86100
Good Citizen / Bon Citoyen

I will try the chat bot. This should be a simple to do! But--------

a86100
Good Citizen / Bon Citoyen

I used the auto suggestion, came back an invalid address

a86100
Good Citizen / Bon Citoyen

"Location permission must be enabled in the app to the address change"

This was done, still came back as an invalid address

a86100
Good Citizen / Bon Citoyen

The auto suggestion comes back as an invalid  address

tonisage
Great Citizen / Super Citoyen

So now, are you saying the auto-suggested address doesn't reflect your own address to pick from?


@tonisage wrote:

Using the app, when you enter a part of the address, it auto-suggests it for you. Is that the case for you?


I find this to be the only reliable way to update the address.  Location permission must be enabled in the app to the address change as the location server needs to validate the new entry.  

tonisage
Great Citizen / Super Citoyen

Using the app, when you enter a part of the address, it auto-suggests it for you. Is that the case for you?

kb_mv
Mayor / Maire

@a86100  Address means nothing on the account so there is no issue on the PM side with it staying as is.

slusagm
Mayor / Maire

ask PM to help.

Not sure if you are able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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