Additional US roaming 1gb add on

[petah]

I have purchased 1gb data US roaming add on and have used up almost all the data. Can I purchase additional 1gb block of data? Tried the self serve but it didn't give me the option for another 1gb. I can see 250mb and 500mb though.

Tnx

[srlawren]

@harobot unfortunately, I wouldn't hold my breath on a fix for this issue.  😞

[harobot]

My girlfriend is currently abroad and has run out of the 1GB before the 10 day period. This does not seem to be intentional on Public Mobile's part, but a bug in the online self-serve system. Will this issue be looked into and fixed in the future? It's certainly frustrating not being able to purchase the largest package or have packages that are over 1GB.

Thanks

[petah · Accepted solution]

Thanks @Saray_O. Looks like I can only purchase additional 1gb data or talk/text plan after the original 10 day period has expired but not sooner.

[srlawren]

@Saray_O thanks for that info!  Would you be able to find out what that period of time is so we know what the limitations are going forward?  Thank you!

[Saray_O]

Hey there @petah, 

I'm sorry you couldn't purchase the add-on you wanted for your wife. I can see she ended up purchasing the 250MB + Talk & Text. For now, our system only lets customers buy the same add-on once in a short period of time, so that's why you were unable to buy the 1GB add-on again. 

If you have any other questions, don't hesitate to contact me 🙂 

[petah]

According to the FAQ I should be able to purchase multiple US roaming data add-ons. http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Learn-all-about-US-Roaming/ta-p/75772#M...

"I need more than 1GB of data while roaming. What do I do?
Not a problem. You can buy more than one U.S. roaming Data Add-On if you find you need more data."

However it looks like there is a system issue where I can't purchase more than 1 add-on for US roaming.

[petah]

Just used up the 1gb and looks like the option for another 1gb is not available. I have sent a msg to Mary_M to see if she can help

[makkahn28]

The US Data Add-On Roam, when bought in 1GB, should show as how many You purchased total, BUT you do know that it's ONLY good for 10 Days, so IF you bought a US Data Add-On on Feb 20, example, expires March 2, If You bought second on Feb 22, Expires March 4

[computergeek541]

I am thinking that the 1GB add-on may show up as available again for purchase once your current allotment is currently used up.  It's possible that the system is set up such that a customer can't subscribe twice to the same add-on simultaneously, likely to prevent accidental double charges.

[NDesai]

Yes, you should be able to purchase another add-on. Its weird that you are not seeing that particular add-on. Try checking in private/incognito browsing mode. Slight chance if there is an issue with browsing caches/cookies. 

If still the same, @Mary_M will help you.