11-12-2018 12:22 PM - edited 01-05-2022 06:06 AM
I just added $10 to my account for minutes and the plan includes Canada wide calling but it says I can't make calls and need a long distance add on. Please tell me I just blew 10 for nothing. What can I do?
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11-12-2018 12:54 PM
Thank you so much! I did the lost/stolen option and resetting and it worked! Thank you Thank you Thank you Thank you! I use this phone for crisis services and needed it desperately to work. This worked perfectly.
11-12-2018 12:42 PM
@connels wrote:I changed my plan. To the $10 one for the Canada wide calling I believe 50 minutes. So when I try making a call it says it can't
Put a 1 in front of phone number and try again.
If your ignore the warning message, will it continuw to connect?
If not, your account was not provisioned correctly. You can send a private message to moderator. But the wait time is about 48 - 72 hours. You can try the stolen/lost phone trick described in this forum. Do a search for that post.
11-12-2018 12:39 PM - edited 11-12-2018 12:40 PM
@connels wrote:How do I get the 200 minutes for $10?
Once you have changed to the $10 plan and everything is ok, you just need to make sure you have $8 available in you account then go to add-ons and purchase the 200 North America minutes.
If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You
11-12-2018 12:38 PM - edited 11-12-2018 12:39 PM
@connels wrote:I changed my plan. To the $10 one for the Canada wide calling I believe 50 minutes. So when I try making a call it says it can't
That's what I thought you said.
Is it showing active in the self-serve?
Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.
11-12-2018 12:37 PM
I changed my plan. To the $10 one for the Canada wide calling I believe 50 minutes. So when I try making a call it says it can't
11-12-2018 12:36 PM
@connels wrote:How do I get the 200 minutes for $10?
There is a $8, NOT $10, 200 minutes add-on.
There is a $10 plan with 50 minutes + 50 outgoing texts.
You account is suspened now. You need to change your plan to $10 plan first, using my instruction above, before you can add the $8 200 minutes add-on.
11-12-2018 12:35 PM
@connels wrote:How do I get the 200 minutes for $10?
I think we still need to establish where you're at with your account.
11-12-2018 12:35 PM - edited 11-12-2018 12:37 PM
@connels wrote:How do I get the 200 minutes for $10?
It is in the add-on section and it is 200 North American minutes for $8. But your account needs to be active first for anything to work
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
11-12-2018 12:33 PM
@connels wrote:How?
How what? indeed. It's usually helpful to indicate in your post who you're saying something to.
So your plan suspended. Are you saying you changed it to the $10 plan? And you had put the money into your account? And does it say active now? But you're not getting any service?
If so then try the lost/stolen trick to maybe get it working again.
11-12-2018 12:33 PM
How do I get the 200 minutes for $10?
11-12-2018 12:31 PM
@connels wrote:How?
Read this thread on how to change your plan when your account is suspended. https://productioncommunity.publicmobile.ca/t5/Announcements/Systems-Update-Ability-to-change-plan-w...
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
11-12-2018 12:31 PM
@connels wrote:How?
Follows the instruction in the follwoing link to change your plan to $10.
11-12-2018 12:30 PM - edited 11-12-2018 12:31 PM
@connels wrote:How?
How what?
The add-on does not expire, it rolls over to your next cycle until used up. So if you did get an add-on you may want to keep it for safety. Better than running out and needing to renew plan early.
11-12-2018 12:28 PM
How?
11-12-2018 12:27 PM
My plan was suspended and I changed my plan to 10 so I could get minutes and it's Canada wide
11-12-2018 12:26 PM - edited 11-12-2018 12:27 PM
@connels wrote:I just added $10 to my account for minutes and the plan includes Canada wide calling but it says I can't make calls and need a long distance add on. Please tell me I just blew 10 for nothing. What can I do?
Hi,
There is no $10 minute add-on, did you actually purchase the add-on? Is it showing in your self serve account under add-ons?
Adding an add-on is a 2 step process so you may just have added money to your account which will get applied to your next plan renewal.
11-12-2018 12:25 PM
@connels wrote:I just added $10 to my account for minutes and the plan includes Canada wide calling but it says I can't make calls and need a long distance add on. Please tell me I just blew 10 for nothing. What can I do?
What is your original plan?
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
11-12-2018 12:24 PM - edited 11-12-2018 12:26 PM
@connels wrote:I just added $10 to my account for minutes and the plan includes Canada wide calling but it says I can't make calls and need a long distance add on. Please tell me I just blew 10 for nothing. What can I do?
Is your plan active or suspended?
Are you on the $10 plan?
Public Mobile doesn't do minutes per se. You add value to your account and then buy add-ons or renew (or change) your service.
You can buy the 200 minute add-on with your $10.