08-27-2021 12:58 PM - edited 01-06-2022 03:14 AM
Hey, I added a ten dollar voucher as well as a twenty dollar one and had ten in my account already. I changed to a $40 plan but it still says I owe ten... help?
08-28-2021 08:48 AM
@raymondscoins wrote:I was on the $50 talk text and data and switched to the $40 talk text and data and I had the ten in my account first a d then hit change my plan and at the bottom one of the options was to top up the account which was when I put the other 10 and 20 in
Hello @raymondscoins ,
You subject confuses me a little "Added phone time"? Both the $40 and $50 plans are unlimited Canada Wide Calling...unless you are on an no-longer available Provincial calling $50 plan?
So, maybe you are changing from $50 to $40 to get a new replenishment of your Plan Data, then that makes sense.
Note, when you change plans 'immediately' (before your next renewal), you lose out on any funds already paid in that current cycle...there is no prorating back to you.
08-27-2021 07:52 PM - edited 08-27-2021 10:35 PM
@raymondscoins wrote:Hey, I added a ten dollar voucher as well as a twenty dollar one and had ten in my account already. I changed to a $40 plan but it still says I owe ten... help?
Add another $10. Sometimes after a plan change, a renewal fails because the system looks for the higher plan amount. That extra $10 will be used for your next renewal.
08-27-2021 01:13 PM
if you seeing as Available Fund $40
you can Change Your Plan online,
When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that here.
Changing your plan on the next plan renewal date
We recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:
Changing your plan immediately
You may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:
What will happen if my payment wasn’t completed?
In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to Customer Support Agent by CS_Agent, click here.
08-27-2021 01:10 PM
@raymondscoins are you seeing $40 as Available Fund now? can you try to do the Change Plan request again ..
08-27-2021 01:10 PM
when your renewal plan,
and when you do changed to a $40 plan do you Changing your plan on the next plan renewal date
or Changing your plan immediately...
08-27-2021 01:07 PM
I was on the $50 talk text and data and switched to the $40 talk text and data and I had the ten in my account first a d then hit change my plan and at the bottom one of the options was to top up the account which was when I put the other 10 and 20 in
08-27-2021 01:00 PM
@raymondscoins : What plan were you on before? Was it suspended? Did you do the plan change before you added money? Or did you add money and then do the plan change?