*Added funds to account, bought data add-on, still no internet

[biberboris]

Added funds to account, bought data add-on, still no internet.

Can somebody help?

[Bulkrunner]

Thanks for the feedback 

[Anonymous]

@Bulkrunner, If you performed the 2 step process of purchasing an add-on, and your phone is compatible & properly set up with the APN settings, then you will need to contact the moderator team to have them investigate.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

If you are not sure about your phone's compatibility, and/or APN setup, please provide phone brand & exact model, and I'm sure someone her can help you out.

[Bulkrunner]

Having them same issue and not working when I restart.  Assistance would be appreciated.

Thanks!

[biberboris]

indeed! Anyway glad it works too, thanks for the assist.

[LEGO]

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@biberboris wrote: 

@LEGOEven if I added data to the same phone previously and it worked?

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You did not specify that it worked before!!! Glad that it works now!

[biberboris]

*update_ reset worked

@LEGOEven if I added data to the same phone previously and it worked?

[closng · Accepted solution]

Hi @biberboris,

I would give your phone a power cycle to see if that helps. 

Assuming you had no problem with data previously, the next step would be to send a message to the Moderators.

[LEGO]

Please read this: Setting up Data (APN) on your phone
On your phone, don’t edit an existing APN network; create a new one for Public Mobile!