06-30-2021 07:19 PM - edited 01-06-2022 02:40 AM
I did the 2-step process for the add-ons and it’s still not working. Tried powering my phone on and off.
06-30-2021 07:31 PM
@tassanie wrote:I did the 2-step process for the add-ons and it’s still not working. Tried powering my phone on and off.
@tassanie
Roaming addons are only for when you are in the USA...did you happen to purchase a Roaming addon while you are in Canada.
OR
vice versa?
06-30-2021 07:26 PM
@tassanie , are you able to see the add-on in the self serve overview tab?
06-30-2021 07:23 PM - edited 06-30-2021 07:25 PM
which addon you bought?
what is showing as Available Fund on My Account?
What is showing in the Transaction History? does it show both you loaded fund and another entry that you used the fund for the AddOn?
