@esjliv wrote:
I do find it a shame that cookies and cache issues are so much a consistent issue with public mobile. I've never had to clear cache or cookies or use incognito for banking or credit card, other cell phone provider's sites, etc. with regards to login issues, so why has there mostly been (in my time here) this issue with public mobile?
Financial institutions and government sites employ skilled technical people to keep their websites maintained and updated on a continuing basis. They understand that bugs and issues are actually potential security vulnerabilities, they vigilantly fix small problems (even trivial problems) to mitigate the risk of them becoming big problems. Failures and exploits can cost a lot of money and embarrassment - especially when they become public knowledge.
Public Mobile gets whatever resources Telus budgets for them. Telus has always had good hardware and Telus has always had bad software - they misconfigure their consumer appliances, they offer sloppy rebranded junkware to their customers, their websites always appear decades behind the curve. No wonder their billing system is so clunky. All made a little worse at Public Mobile since the DIY subscribers actually get firsthand exposure to how awful things are, there's no smiling salesperson at a counter to hide the ugly slow broken kludgy things behind a curtain.
It's kind of puzzling, since Telus invests so heavily into software technologies - machine learning, data science, data brokering, validated consumer psychographics, complex statistical market analysis, etc. The Telus communications network pays the bills but the (still emerging) Telus information market is the big money maker.
So they obviously employ a lot of smart experts in these fields. They just don't employ "lowly" webmasters who can competently handle their routine webscript stuff - they're constantly trying to replace human labour with "digital solutions" and automation, starting from (what they perceive as) the bottom and working up.
Take a look at their careers section, see what sorts of products and projects they sell, see what sorts of tech people they hire, see what sorts of tech people they do not hire. They evidently outsource basic functions to companies like Lithium/Khoros and Enea/Openwave and Ada instead of doing things in-house (and look at how "awesome" all these products are, lol.) So they probably outsource basic web maintenance as well. Always looking for "fire and forget" automated systems they can pay somebody to setup for them then walk away from.
https://www.telusinternational.com/solutions/ai-data-solutions
