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[maher1987]

Hi,

i did see that I have 240 GB free to use,

when I changed my plan it disappears,

can I know why ?

[Phil_Adelphus]

@maher1987  To contact an agent open a ticket at the chat icon bottom right of this page.

[maher1987]

I wasn’t aware of that.

can I get in touch with public mobile agent to see if they can help ?

[will13am · Accepted solution]

@maher1987 , the condition for keeping that bonus data for up to 150 days requires customers to not downgrade their plan.  You downgrade the plan, the bonus data drops off immediately.