Add on not working

[Linda37]

I added an add on before leaving Canada for the US.   I waited for it to run out and then did another add on.  The second add on does not appear to be added.  Not sure what to do.  Advice?

[Robynesar]

That’s awesome enjoy your trip!

[hTideGnow]

Hi @Linda37 

yes, support agent always able to help in case like this.  happy that it is sorted  Enjoy your trip

[Linda37]

Yes.  They were able to add our second add on quite quickly.

[Robynesar]

Did they manage to help you? I hope so. 

[Linda37]

Resolved.  Grateful for this community and Public Mobile's speedy response.

[Linda37]

Resolved.  So grateful for your direction and advice.   Thank you very much.

[Robynesar]

Yes you can’t use a new add on right after the old one in case they overlap so I don’t know if they will help you rush it or not. Fingers crossed!

[Linda37]

Thank you.  I definitely do not want to wait and have just sent a note to the agent through the link provided.  Hoping this is resolved asap.  Thank you for your direction.

[hTideGnow]

HI @Linda37 

to rebuy the same uS roaming addon, usually you will need to wait 24 hours after the first one expired to re-buy

i don't think you want to wait, so please have CS agent to help without the wait.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437