Add-on not active

[Jjt]

I purchased an add-on of 1 GB for $15 online in Toronto,Ontario. In my self serve menu the add-on is active but I’m not being able to use the internet at all. 
need help with it since I’m stuck on the road 

[esjliv]

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@Jjt wrote:

I purchased an add-on of 1 GB for $15 online in Toronto,Ontario. In my self serve menu the add-on is active but I’m not being able to use the internet at all. 
need help with it since I’m stuck on the road 

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@Jjt 

If you can't use the internet, how do you know your addon is active / showing on your self serve? Ok, alright...you are in a wifi zone now, yes?

So the reboot as @softech mentioned and also toggle into airplane mode for a minute, than back to regular mode.

IF you have never been able to use data on your phone prior to this, than it may be another issue, please advise.

[softech]

@Jjt  just to confirm, so, the Overview Tab on My Account already showing the data add-on your purchase?    Just want to confirm you did not just added money but also bought the add-on (Add-on is a 2 steps process and people always missed the step 2)

did you reboot the phone yet?  sometimes, it takes this extra reboot after you purchased.

[hairbag1]

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@Jjt wrote:

I purchased an add-on of 1 GB for $15 online in Toronto,Ontario. In my self serve menu the add-on is active but I’m not being able to use the internet at all. 
need help with it since I’m stuck on the road 

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Did you enable roaming on the phone ?

Edit....cycle phone off/on again.

[computergeek541]

@Jjt 

Does your base price plan include data and you ran out? Did data work before?  i ask to try to determine if this could possibly be a phone software configuration issue.