cancel
Showing results for 
Search instead for 
Did you mean: 

Add Ons

LBMann
Great Neighbour / Super Voisin

I have purchased two $15 add ons and my data is still 95%.  Going outside WiFi next week.

4 REPLIES 4

BKNS27
Mayor / Maire

@LBMann 

Any unused Add-on data will carry over to the follow months until it is completed used off.

hairbag1
Mayor / Maire

Log in to your account to see how much data is available to you. Check in My Account, then on right side of page Add-on Usage, you'll see any data add-ons you have to use.

 Once regular plan data is exhausted...your data add-ons will take over until next renewal when you get a fresh batch of regular plan data. Any unused data add-ons will just roll over until you do use them up...even if that takes several months or more.

edit...phonics

Timer
Mayor / Maire

@LBMann 

it is just a glitch in the system there is a new design some customer has same issue.

 

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,orsafari on private mode, To Login Page 

or call *611 press 3 and you need your 4 digit PIN and check it out data usage.

 

can you do rebooting device.

dabr
Mayor / Maire

@LBMann   Try refreshing the account page but first clear the browser cache/cookies and use incognito mode.

 

edit:  If you're needing to purchase add-on data often, it might be more economical to upgrade plans instead as add-on data is quite expensive..

Need Help? Let's chat.