Add - Ons

[TM13]

Hello,

Yesterday I purchased an Add On (unlimited US Talk, Text and Data Bundle - 15 days).  This has been posted on the "Payments" tab; I have downloaded and printed this receipt.  This Add On is not posted as yet on my "Subscriptions and Add-Ons" tab.  Will this Add -On be added and if so when?  I want to be sure that this Add On has been properly added to my account as I'm travelling to the US in a couple of days.

TM13

[TM13]

Thanks for the replies and assistance on my Add-On question. 

[TM13]

Thank you very much.

[hairbag1 · Accepted solution]

@TM13 

just be informed...that the 15 days start as soon as you click the Buy button and the add-on is successfully purchased. If you buy it 2 days ahead of time, that's 13 days left for usage in USA. Make sure to enable Roaming in cellphone setting to be able to use data. Also; here's a sort reading on VoLTE with a device checker at the end of the article. If your cell isn't compatible, you won't have talkability whilst in US...text and data will still work.

https://www.publicmobile.ca/en/get-help/articles/volte

[softech]

@TM13 the add-on should be there.  Check again using My Account or PM app.  On the main screen after you logged in, click Usage Breakdown under the usage odometer to expand and it should be there

If not there , then ask PM CS agent to check.  Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre