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I purchased add on for both US talk/ text and data. The talk text worked but No data. I need assista

Kassa
Great Neighbour / Super Voisin

I purchased add ons for bot; US talk/ text and data. The talk text is working but No data. I need assistance on how to use (switch on)my data. 

3 REPLIES 3

hairbag1
Mayor / Maire

@Kassa 

could be you forgot to enable Roaming whilst in US. Just enable Roaming and leave it on...you'll never get a bill for overages or any other bill .

@Kassa 

data will work just fine on your cell...make sure to enable Roaming. For talk in US, you must have a cell that is on Public Mobile whitelist. Here's some reading with a device checker at the end of the article..

https://www.publicmobile.ca/en/get-help/articles/volte

Kassa
Great Neighbour / Super Voisin

I read here in the community that phone compatibility maybe an issue for inability to use  US Add On Data.

My phone is Samsung Galaxy S24.I hope there is no issue with compatibility for the Data service, Right?