Activation

[Gloiredumatin]

Hello, I just switch from Fizz to Public Mobile. Received an e-mail for Fizz for the transfer and the payment is done with PM. Everything seems good but am I supposed to receive a confirmation text to put my SIM card in the phone? Thanks!

[CS_Agent]

Have a great day!

[Gloiredumatin]

What a headache!!! At first I checked for incoming calls and it didn't work. I chatted with PM and Fizz to get it fix. Now everything works, I'm with PM. Thank you!

[Phil_Adelphus]

@Gloiredumatin  That's good news!  Make sure to test everything, especially incoming calls.  

[Gloiredumatin]

Hi, I put the PM Sim card in and it works. If I ever have other issues I will use the links below. Thanks everyone!

[Phil_Adelphus]

@Gloiredumatin  Check your private message inbox in a couple of minutes and I will send you a number to call to check the status of the port.  If they can't help then open a ticket with customer service, if you can't log in to your account to do this via the chat icon bottom right of this page then send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[BKNS27]

@Gloiredumatin 

If your Fizz SIM still works after 10 hours ago then porting was now completed. It should take up to 2 hours to complete the porting.

You will need to contact a CS_Agent to find out the issue.

But first, did you reboot your phone by powering off then back on?

[Gloiredumatin]

10 hours ago, that's why I don't know if I should put the Sim card in anyway and try.

[Phil_Adelphus]

@Gloiredumatin   How long ago did you reply Yes?  It may take a little time for the Fizz sim to stop working.

[Gloiredumatin]

Yes I did.

[Phil_Adelphus]

@Gloiredumatin   You said you received an email from Fizz, normally it would be a text message and you are required to respond Yes within 90 minutes.  Have you done that?

[Gloiredumatin]

It is still working. 

[Phil_Adelphus]

@Gloiredumatin  Notification is hit and miss.  If the Fizz sim is no longer working then insert the Public Mobile sim and restart the phone.