08-16-2023 02:14 PM
I am BYOD and picked a plan and paid thru Visa but PM will not activate. @Geoffdawe
08-16-2023 02:22 PM
@Geoffdawe Then please submit ticket with support using this link
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-16-2023 02:19 PM
PM = Public Mobile. Charged me for first month service but activation will not complete.
08-16-2023 02:16 PM
HI @Geoffdawe
PM charged you?
you were using the app? What was the error you got? or no error during activation? Just the phone not connecting?
If you see SOS error showing sim not connecting, please submit a ticket with CS agent:
08-16-2023 02:16 PM - edited 08-16-2023 02:16 PM
@Geoffdawe Did you reboot the phone ? Or try to reset network settings . Can you try SIM card in another phone to test ? If no luck please submit ticket with support to help you further
