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Activation problem

TimJ
Good Citizen / Bon Citoyen

Any plan I select gives out an error message & under every plan in the details section of the plan. On the very bottom, it says "for Quebec Use Only.". but I'm from BC. Without proceeding with activation, I cannot log in to the account. It is almost 1 month from when it started.

6 REPLIES 6

TimJ
Good Citizen / Bon Citoyen

Is there any phone number to talk with support?

TimJ
Good Citizen / Bon Citoyen

Nothing work, useless suggestions. The problem persists since June. NO ACCESS to the account.

TimJ_0-1690318963418.jpeg

 

TimJ
Good Citizen / Bon Citoyen

I just tried the mobile app - the app is under maintenance.

TimJ
Good Citizen / Bon Citoyen

Well, I have only one email address, and now I cannot even log in because of the complete registration error. This is ridiculous, hands down... 

dust2dust
Mayor / Maire

It's good to see people reading details but that line is a footnote from a reference in the QC region to do with one regional plan only available in QC.

softech
Oracle
Oracle

@TimJ I suggest you to try to download the app and try setting up a different email for a new login and try again.  Before you proceed, also make sure the region setting is set correctly to BC before you proceed to activate on the app

let us know how it goes

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