Activation plan not going through

[gregorykc17]

When I tried to activate my plan yesterday, the payment and everything went through but when I went into my account afterwards to see (hopefully) if I got the 4gb instead of 2gb, it only says I have the pick and pay for $25 and nothing else while my account balance is $101. When I went to go change the plan to the correct one, it said I have to top up my balance before I can get the plan I orignally wanted. Anyone else having this problem?

Also, my sim card is still deactive even though my number has been ported and my old sim no longer works. The sim on file has all of the ******* on it so theres no way of verifying I put in the proper number (I have a mild dilexia when I read and repeat things), if I change the Sim number to the correct one even if the correct one is already on file will it mess things up?

thanks for your help

[mimmo · Accepted solution]

You need to send a moderator you account details. 
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