Activation not working

[SandyK1233]

Almost 24 hours since activating but no service yet. Porting from Koodo

[Joe_Tools60]

Hi. Try reseating the phone card. Take it out and then put it back in. Make sure it is the right side up . Then reboot your phone. This should work. Wait 20 mins. 

[hTideGnow]

HI @SandyK1233 

you  ever try the sim card in another phone?

if you re using esim , check Sim Manager and see if the esim is there and if it is enabled or "Turn on this line"

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Handy1]

@SandyK1233  

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437