Activation not successful

[maksimjeffrey11]

Wondering how to get help with activation not successful coming up

[esjliv · Accepted solution]

@maksimjeffrey11 

If your card was not charged and you did not enter details in the payment section, I'd say it would be safe to activate again.

Maybe try the live chatting option reserved for activation assistance:
https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

If you did get charged, what are you experiencing exactly?

Try one or more of the below:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone...this could rule out a device issue/setting.

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[Timer]

@maksimjeffrey11 

frist check out your credit card is be charge if yes then not reactivated,  contact support team by private message CS_Agent  to fix it.

if your credit card not charge then tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

[softech]

@maksimjeffrey11   was there any error code?

First make sure PM didn't charge your credit card

Then try again with Incognito mode, or a completely different browser (like Edge/Firefox/Chrome)

And, if you are requesting porting, DO NOT put IMEI number, it tends to give errors more often.  Use the Account number for your old provider as the porting info.

Let us know how it turns out