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Activation issue

lukes247
Great Neighbour / Super Voisin

Hi,

I got my SIM-card today and I'm getting a new phone number as well. Towards the end of the activation process of PM I'm told to enter a 6-digit number that they will send me on SMS. However the 6-digits never shows up because my new number isn't activated yet. I think this is due to me putting the SIM-card in my phone before i was supposed to, maybe? Regardless, now I can't get to the end of the activation part, and there is no option to receive the 6 digits on email, only on SMS or Voicemessage.

I have done all things I can think of, including turning the phone off and on, reinstalling the PM-app, trying my luck on the website, reading thru other people's issues etc. 

Any help is greatly appreciated. Thanks! 

2 REPLIES 2

Handy1
Mayor / Maire

@lukes247  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow
Mayor / Maire

you need PM to help.  You cannot open ticket with Chatbot, so just message PM here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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