Activation help

[fam123]

Hello, 

I recieved my sim today and tried to go through setup in the app. Once I input all the info it told me they were unable to complete the setup and I needed to contact support. Now I am unable to log back into my account both in app and browser. I get "Forbidden A1" error. In the app it just accepts my credentials and goes back to the login screen.
I am trying to port a number over from Bell on a OnePlus device. 

Thanks

[Handy1 · Accepted solution]

@fam123 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437