Activation failure

[Matelot47]

Tried 2 times to activate my new SIM and got error message 821

[softech]

@Matelot47   Please do not try activation again.  

PM might have already charged you. Check the Credit card first.  In fact, it might have got the money more than once.  Try again.

821 is usually a problem when you put in porting request.  Did you put in IMEI number instead of using Account number? Which provider you are trying to port in from?

Also, put in your PM SIM in a phone to see if it can connect to PM network?  If so, try to make an outgoing call, it might work.  Incoming call probably won't work as porting likely not completed.

I will message you a number, check Community inbox, you can call and ask if they got your porting request or confirm what is the status

[Anonymous]

@Matelot47 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

Spoiler

if still not working you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
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