Activation failure

[Bliz5500]

New subscriber here. During the activation process, at the point where I entered the cell number that I'm porting from Rogers, I got notification that there was an issue and that I need assistance from PM support.

Before connecting with support I somehow got locked out and can no longer logon through the PM app. I assume  I am locked out because when attempting to logon my I'd and p/w are accepted but it then immediately returns to the logon screen. Multiple p/w resets have not resolved the issue. Also I have not received any emails to indicate how long my account is locked out.

[Dunkman]

@Bliz5500 

Then you will need customer service agent help.  Submit a ticket as described before.  

You could try a network reset of your phone.  Note: this will erase any saved Wifi passwords.  

[Bliz5500]

With the PM SIM installed I cannot call out nor receive calls. Same for texts, can't send or receive. Data does not work either. 

[Dunkman]

@Bliz5500 

If your port is stuck, you should be able to make calls and send texts.  Just unable to receive calls and texts.  Your data also should be working.  Let us know. 

[Bliz5500]

I was charged and I did receive a physical SIM.

I did try the PM SIM last night but it did not allow me to make calls or receive texts. I will try again. 

[Dunkman]

@Bliz5500 

Were you charged for the activation?  Did you active physical SIM card versus eSIM?  

If you were charged and using physical SIM card, try the SIM card in your phone to see if any service.  

[Bliz5500]

Thanks fixin1 much appreciated 

I have sent a private message to CS_Agent

[fixin1 · Accepted solution]

@Bliz5500 - I would recommend to talk to PM Support here about your issue you are experiencing:

Submit a ticket via Chatbot:

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If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

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If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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