11-26-2023 04:58 PM
Hi
My activation failed and I'm stuck in a loop of logging in.
i can't even get in touch with customer support because of that.
Who can i talk to?
Thanks!
Solved! Go to Solution.
11-26-2023 05:50 PM
@Jpch ifnitnisna login issue, did you try to clear your cache and/or use an incognito web browser? That might help you get past the login phase!
11-26-2023 05:36 PM
Don’t use Firefox, I hit the loo with Firefox brave seemed to work. Other than that make sure you disable the previous sim on your phone during the activation process
11-26-2023 05:05 PM
seriously file the ticket... a lot of people got stuck in that loop myself included
11-26-2023 05:04 PM
Yes i used the app but it kept failing to activate
11-26-2023 05:01 PM
@Jpch have you downloaded the app to activate yet ? All activations now need the app . If you need support ,You can use this direct link to support ,
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@Jpch
are you activating esim or physical sim?
if physical, try the sim in a phone first. But if esim, check if it is installed or check Welcome email and scan the QR code to install
if that does not help, submit ticket with CS agent here
Hi @Jpch
Are you using the app to sign up? If not, this is how.
How to sign up with Public Mobile
