Activated a new line yesterday and it definitely was not smooth sailing. Thought I would share some of the errors I encountered and solutions so as to help any newcomers.
Tried 3 different sims that I had purchased last November to have on hand and each of them were rejected as invalid. As well, the email address I used was not accepted. Although the email address I used was never used on Koodo or Public Mobile before it may have been used on Telus. I created and used a brand new alias email under my everyday outlook email. I then started the activation from scratch and the previously rejected sim card number was then accepted.
Proceeded to step 2 to try and select a new number. Unable to select a new number because the drop down menu for city was blank. Was using Edge browser so opened in internet explorer, same deal. Aborted activation. Restarted activation from scratch in Chrome and voila was able to select a new number and proceed to next steps and successfully activated the new line. The servers were very slow and the system hung for a very long time, Don't despair, the commands will eventually go through.
In conclusion, my advice is to activate using Chrome and use an alias never used before email address, and if you get an invalid sim error look for another error somewhere else and fix that and then start a fresh. Good luck!
