Activation error

[Drpropulsion]

Just came here to vent, knowing I won't recieve help from moderator until tomorrow.

Entered all my info to activate online, sim card number, voucher pin number and all that, press activate your phone and get an Oops something went wrong email us message. So that's frustrating.

I was already frustrated that I couldn't take advantage of the free sim card deal because Walmart 'system was down' and had to activate at home where deal is not available. 

[Cheetah24]

@jlyg: I got it immediately after activation. The 10 dollars of credit are deposited into your PM account which means in the next payment you will have to pay 10 dollars less. 🙂

[jlyg]

Do you know if the new customer would immediately receive the $10 credit?

[meocon]

@Drpropulsion Glad to hear that. Enjoy your service with Public Mobile.

[Drpropulsion]

It worked! I guess not having access to customer support is not that bad after all, lol.

[Drpropulsion]

Did the process over on new browser in incognito and it seemed to work and i was able to sign in to self serve and see that it processed. Going to reboot phone as it still says not registered on network.

[LEGO]

@Drpropulsion Try to clear browser's cache, use different browser, use Private / Incognito mode, turn off ad blockers.

EDIT: If you get message that said your phone was already activated, try to reboot your phone.

[Drpropulsion]

Thanks. Ill give that a try. I tried refreshing the page and it said my phone was already activated. Whixh it doesn't seem to be.

[meocon · Accepted solution]

@Drpropulsion You can try to clear the cache, cookie, etc...on your web browser, or try another web browser to activate a sim card. Also, you can try to do it via your phone, tablet, laptop, computer. If you have a friend referred, you'll get $10 credit bill to cover sim card cost. Hope that helps