Activation but stuck on step 3

[annie10330]

I am activating my sim card but it's stuck on step 3 which is linking your chosen plan to your account. It's been 30 minutes and I'm not sure if it should be taking that long. I'm scared to refresh the page and redo the process because they already charged my credit card. 

[softech]

---

@annie10330 wrote:

I tried activating it again but the website says to enter a valid sim card number. I can see on my credit card history that the PM plan was charged and is currently pending.

---

@annie10330   In that case, your account was already activated.

No worry, just message PM Support directly and explain the situation, they will fix it:

     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[annie10330]

I tried activating it again but the website says to enter a valid sim card number. I can see on my credit card history that the PM plan was charged and is currently pending.

[softech]

@annie10330   Step 3 is not at payment yet.  I don't think your account was activated.

I would Activate from the beginning again, make sure to use Incognito mode  on your browser this time

[annie10330]

I tried logging into my account but it didn't work and calling 611. The 611 message said to view plans by logging into myaccount which didn't work. I will be submitting a ticket, thank you.

[annie10330]

I put in my sim card and see that I have service but I can't make any calls or texts. It says my current plan does not include these things but I should have unlimited texting.

[esjliv · Accepted solution]

@annie10330  - if they already charged the card, try closing out of the frozen activation pages and insert the public mobile SIM card into an unlocked, compatible phone. Restart the phone with the card inside. Do you have any services, or see public mobile network?

Can you log into your account : https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4...

Or, call 611 with the PM sim card inside a phone to check the status of your account?

You can submit a ticket to confirm set up of account with a CSA if services are not working.

Methods to submit tickets to Public Mobile Customer Support Agents (CSA) found here: 
https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

[RossN]

@annie10330 hi put sim in your phone , see if you have service