Activation and payment

[Davinia]

My bill expired today and my account is set up for auto renewal they took the money  but my plan is not renewal and my plan is still not activated and I  topped up  again so my account have more than enough but it is still not working.

How can i get I refund of the money I added to my account.

[Handy1]

@Davinia  If owed a refund or credit first check your available funds in self serve , but to request such from support here the links 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[HALIMACS]

@Davinia 

Funds are likely resting in your available funds on your self-serve landing page.  Best to leave them there to apply against next renewal as the refund process can take longer than a full cycle.

Try rebooting device, resetting Network connections, and toggling airplane mode on and off.

[Handy1]

@Davinia  

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611  no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you  still have service and your plan renews today / tomorrow you can ignore this suspended notice