Activation and linking to my iphone?

[stanctsai]

In my setup | cellullar | add a plan | how do I enter the following questions:

- what is activation code and where can I find it?

- Is PM's SM-DP + Address = "sp.mb.com"

- What is my confirmation code?

Currently I get use the cell phone only 

Thanks for your answers in advance

[CountyDownIeUk]

The only codes I see in the ACTIVATION PROCESS is 

Promo code

Referral code

On my iPhone xr

sp.mb.com works. 

So...data and texting does not work??

[CountyDownIeUk]

oooops. I see what you mean now!!!

I have never touched that or been there. 

Check here...does this apply to you??

[CountyDownIeUk]

I don't think it applies to you unless you have 2 plans on one phone and 1 SIM is an E SIM. 

[Timer]

@stanctsai 

How to  Reset Network Settings and check ,APN Settings

and rebooting device.

[esjliv]

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@stanctsai wrote:

In my setup | cellullar | add a plan | how do I enter the following questions:

- what is activation code and where can I find it?

- Is PM's SM-DP + Address = "sp.mb.com"

- What is my confirmation code?

Currently I get use the cell phone only 

Thanks for your answers in advance

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@stanctsai  - I don't fully understand what you are asking...does it have anything to do with an ESIM? If so, public mobile does not support ESIMs currently.

Did you active a Public Mobile SIM Card? If not, you can obtain one an activate it online here: Activate Your SIM Card Online | Public Mobile

Make sure to restart your phone after activation, and not a bad idea to perform a reset of your network settings on your iphone.

If you are activating with a new number, and there is a previous number connected to your iphone, make sure to deregister the old number, and set up the new one.

[hTideGnow · Accepted solution]

@stanctsai PM does not take eSIm, so, you are on yhe wrong page on the device.  

Get a physical SIM and activate via https://publicmobile.ca/en/on/portal/activation

But if you are existing customers,  you cannot convert your physical sim into eSIm

If you loss your sim card, you need to get a replacement from store and login to My Account and Dewhurst Change Sim card