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Activation Issue

YaoYao
Good Citizen / Bon Citoyen

Hello, I just try to subscribe one plan, it says payment went through, but there is an error during my account set up, I submit a ticket minutes ago, can I ask what to expect next? It did not give me ticket#, so how I am going to receive all updates, what would be the turnaround time? Thanks! 

4 REPLIES 4

YaoYao
Good Citizen / Bon Citoyen

Good to know. One agent already responded to my ticket, this is quick. Thanks!

YaoYao
Good Citizen / Bon Citoyen

They did already, I am communicating with them. Thanks!!

hairbag1
Mayor / Maire

@YaoYao 

watch the little envelop icon on top right side of the page will be highlighted when they do respond. Usually within an hour has been my experience.

TheSterlinger
Mayor / Maire

Not sure what the problem is. You can try speaking to a Public Mobile CS agent about your problem.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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