Activated sim but no incoming and outgoing call

[Biscocho8]

I bought a public mobile simcard  with $15 plan atWalmart yesterday. They are the one who activated my card. I can't make a call but I can send txt message.. I hope there's someone who can help me. Thank you

[GR]

@Biscocho8  did you message the moderators and get a ticket started with the link I posted this morning? 

[Biscocho8]

Still not working. 

[Biscocho8]

Yes it's unlocked. Yesterday

[amberhancock_me]

Check this link (in case there are differences between Huawei and Samsung setup on PM) and check your new APN settings:

https://apn-canada.gishan.net/en/apn/public-mobile/huawei-p10-lite

Restart your phone when you're done.

[Biscocho8]

Yes it's unlocked. Yesterday

[amberhancock_me]

Is your phone unlocked?

What day did your Talk plan start?

[Biscocho8]

What I'm gonna do now? " 😔 

[Biscocho8]

I also did that. But still not working

[amberhancock_me]

I also had to go into Access point names (APNs) and add Public Mobile.

Name Public Mobile

MMSC http://aliasredirect.net/proxy/MB/mmsc

MMS proxy 74.49.0.18

MMS port 80

MCC 302

MNC 220

Once I added that, it found the network.

[GR]

Well @Biscocho8  if you tried all that and it's only calls that can't be made it means it's an account issue, click here to send a message to the Moderator_Team!

https://publicmobile.ca.ada.support/chat/

[Biscocho8]

Still the same 😔 

[GR]

@Biscocho8 can you confirm that it goes to 3g when you try to make a call or does it stay on lte?  If you have WiFi on you might not be able to see the 3g or LTE so just shut wifi off if that's the case 

[Biscocho8]

Yes there is 3g band

[GR]

@Biscocho8  look at your phone model and look it up at willmyphonework.net to see if it has the 3g bands for talk. If so look in the settings for auto network mode so it will switch from lte to 3g automatically 

[amberhancock_me]

First, make sure you've subscribed to a plan that includes calls / Talk. And that the number you're calling is within your subscription region (in province, in Canada, Us/International).

But also, I recall when I first joined Public Mobile with a Samsung Galaxy SIII that was unlocked from Bell, I had to switch to WCDMA/GSM network.

Settings - More Networks - Mobile Network - Network mode. It could take a good 5 minutes to auto connect.

[GinYVR]

@Biscocho8Make sure your phone is compatible to the Telus network.. need 3G Band 2 and or 5. You can also look up via the getting started page https://www.publicmobile.ca/en/on/get-started

[Biscocho8]

Yes several times. Android huawei

[Ninja0628]

Are you able to make a call now?  If not, click on the floating "?" on the lower right hand corner of this screen to reach a moderator.

[GR]

@Biscocho8   did you restart your phone and try?  What kind of phone?