Activate a sim card runtime error

[pokepok]

I try to find in the announcement page or anywhere if there is a maintenance but everytime i click the Activate Sim Card, i am geting this error :

Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

https://activate.publicmobile.ca/error?aspxerrorpath=/

Is there any solution on this or the server is down?

Thanks!

[pokepok]

thanks, quick porting from koodo.

also my refund on the shipping fee was processed on the same day! thanks guys! highly recommended!

[Mary_M]

Hey @pokepok

I have already replied to your message, and I require additional information.

Please view your inbox.

Thank you,

Mary

[pokepok]

forget about my previous post about the data, i have to setup my APN .

signal is great.

data is fast. I am out here in AB.

Sent PM to @Mary_M about porting my koodo number and still awaiting.

Thanks!

[srlawren]

Welcome to Public Mobile, @pokepok!  🙂

[pokepok]

thanks, it worked.

[Shazia_K]

Hey @pokepok, 

I'm sorry to hear about the activation issue, 

Can you try @Luddite's suggestion? currently, we have no maintenance on. 

Please private message me for further help. 

Thanks,

Shazia

[Luddite · Accepted solution]

You can try clearing your browser cache, or using adifferent browser. If either help let us know.

In the meantime we will notify the moderators @Shazia_K @Mary_M in case they know of an issue.