Account

[Ashleyverge]

does anyone know how I get in contact with someone about my account?

[JK8]

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@helpinghandymen wrote:

need help with my account i have tried to reset password 15 time and it iss not working i have doing his for 7 days and i am still not able to get into my account

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Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[helpinghandymen]

need help with my account i have tried to reset password 15 time and it iss not working i have doing his for 7 days and i am still not able to get into my account

[Staliger]

@Ashleyverge in case if you need an urgent help, you can send a direct private message to moderators here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[robipaulyapad]

you can get some help from Simons chat box  which you can find the bottom right corner of your browser. you would get answer to all your questions about self serve account

[BEER]

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@Ashleyverge wrote:

does anyone know how I get in contact with someone about my account?

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Bottom right of account page - "ask Simon" -------

[Anonymous]

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@Ashleyverge wrote:

does anyone know how I get in contact with someone about my account?

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While you're waiting (they may even respond fairly quickly) what is it you're wanting to ask about? Maybe the Community can help.

[Ashleyverge]

Thanks. Just submitted one. Hopefully they can help. 

[iliketotalk · Accepted solution]

@Ashleyverge hello try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner in the meantime is there anything that we may be able to help with?