Account

[Beckz1]

How can I get into my account if my email doesn't work any more 

[dabr · Accepted solution]

@Beckz1   PM prefers you first try to submit a ticket via chatbot for customer assistance here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent using link provided or here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Beckz1]

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@Timer wrote:

@Beckz1 

contact support team by private message CS_Agent  to change email, and set new password, and get all info you needed.

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Thank you how can I find cs agent

[Timer]

@Beckz1 

contact support team by private message CS_Agent  to change email, and set new password, and get all info you needed.

[dust2dust]

The email address you used for your account is just login credentials. It can be a fake address. It can be expired. It can be deleted. It's just used for login. The problem is if you forget your password. But there's a texting option for that. If your service is suspended though then that won't work. Then you would need the support people to change your email address or reset your password.